FAQ
CANCELLATION TERMS
- 10% (of total order value) non-refundable booking fee applies to all confirmed bookings.
- 30% (of total order value) fee applies to all cancellations received within fourteen (14) days prior to the delivery date on the booking.
- 50% (of total order value) fee applies to all cancellations received within three (3) days prior to the delivery date on the booking.
- No refunds will be issued for cancellations received on the day of the delivery. The client is required to pay the invoice in full.
CANCELLATIONS OR POSTPONEMENTS DUE TO GOVERNMENT RESTRICTIONS – COVID
- 10% (of total order value) non-refundable booking fee applies to all confirmed bookings which are cancelled or postponed. This booking fee can be used as a credit if postponing the event.
- 30% (of total order value) fee applies to all cancellations or postponements received within three (3) days prior to the delivery date on the booking.
- 75% (of total order value) fee applies to all cancellations or postponements received on the delivery on the booking
Provided a Cancellation Notification has been sent by The Hirer, The Owner may be willing to negotiate at their discretion the percentage of the cancellation fee to be paid by The Hirer.
Public Liability Insurance
Yes, we have full Public Liability Insurance. We can supply the document on request
Delivery Charges
We try and keep our delivery costs as low as possible. Our base delivery fee is $60 exceeding 20km of the CBD. Delivery to rural and country areas may incur an extra delivery fee dependant on location.
Will the dance floor damage my existing floor?
Carpet tiles can be added if needed, please let us know at the time of booking if you would like carpet tiles.
PAYMENT METHODS
Ultimate Dance Floors accepts payment in the following methods: Bank Transfer, Cash, VISA, MasterCard only.
All prices are GST inclusive on service and goods
Can we take drinks onto the dance floor?
The dance floor is water resistant but not waterproof. We recommend that drinks are not taken onto the dance floor to avoid significantly large spills damaging the dance floor. Any spillages on the dance floor must be cleaned right away. This is due to safety and possible damage to the dance floor.
Ultimate Dance Floors will not be held responsible for any injuries that occur on the dance floor caused by spilled drinks. Drinks are to be taken on the dance floor at your own risk. A signed Waiver is required.
What sort of surface can the dance floor be set up on?
The dance floor needs to be set up on a smooth flat surface otherwise, the tiles could be uneven and may cause trip hazard. Floorboards, tiles and concrete are the best surfaces to place the dance floor on.
What is the best position for the dance floor to be set up in?
Dance floor requires one end to be set up near a power supply. We supply a 15m extension lead.
How does the floor work?
The led dance floor is run by an internal program that comes with a remote control that is able to select Auto sequence that runs through set program. Remote can also select solid colours and programs of choice.The dance floor will be plugged into a power point, you will be able to turn the dance floor on and off simply by using the power point the dance floor is plugged into.
Can the dance floor be set to certain colours?
Yes, the dance floor can be connected to a programming controller and programmed to do certain colours, patterns and speeds. This controller is included in the dance floor package.
How high is the floor?
Dance Floor is 7cm high and just a small step up. Which is not including the height of carpet tiles. Edging is available at no extra cost.
How much power is required?
Depending on the size of the floor, in most cases 10 amp power point is only required.
How much weight can each dance floor tile hold?
Each tile can hold up to 600kg.
ULTIMATE DANCE FLOORS WAIVERABN:97115159639
I, ________________________________________ and including all friends, family, guests, all other hire companies, contractors and all other parties, hereby acknowledge and agree to the terms and conditions set forth in the waiver in consideration for being permitted to use the mobile dance floor provided by Ultimate Dance Floors.
1. Assumption if Risk:I acknowledge that participating in activities on the Dance Floors involves inherent risks and hazards, including but not limited to slips, trips, falls, collisions with other participants, and other unforeseen dangers. I understand that these risks cannot be eliminated completely, and I voluntarily assume all such risks associated with the use of the Dance Floors.
2. Release and Waiver:I release and discharge Ultimate Dance Floors, its officers, employees, agents, representatives, and affiliates from any and all liability, claims, demands, actions, or cause of action arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or any property belonging to me, whether caused by the negligence of Ultimate Dance Floors or otherwise, while using the Dance Floors.
3. Responsibility for Personal Property:I understand and accept that Ultimate Dance Floors is not responsible for any loss, theft, or damage to personal property, including but not limited to clothing, accessories, or valuables, while using the Dance Floors.
4. Compliance with Rules and Instructions:I agree to comply with all the rules, regulations, and instructions provided by Ultimate Dance Floors regarding the use of the Dance Floors. I understand that failure to adhere to these rules may result in the revocation of my permission to use the Dance Floors.
5. Medical Condition and Fitness:I certify that I am physically fit and do not have any medical conditions that would prevent me from using the Dance Floors safely. I acknowledge that it is my responsibility to seek medical advice if I have any concerns regarding my physical condition prior to using the Dance Floors.
6. Indemnification:I agree to indemnify and hold harmless Ultimate Dance Floors, its officers, employees, agents, representatives, and affiliates from any and all claims, liabilities, damages, expenses, or cost (including reasonable attorneys' fees) arising out of or in connection with my use of the Dance Floors.
7. Cleaning:I agree to the dance floors and equipment being returned to Ultimate Dance Floors in a reasonably clean manner in which they were hired out. A cleaning fee will be incurred should the dance floors and/or equipment be returned dirty. For example: vomit, high volume of food/liquid.
8. Severability:In any provision of this Waiver is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
9. Governing Law:This Waiver shall be governed by the construed in accordance with the laws of The Magistrates Court of South Australia Act 1991. Any legal action or proceedings arising out of or relating to this Waiver shall be submitted to the exclusive jurisdiction of the courts of The Magistrates Court of South Australia Act 1991.
I have read and understood this Waiver and voluntary sign it with full knowledge of its content and significance.
Participants Name: ____________________________________Participants Signature: _________________________________Venue & Booking Number: ______________________________________________Date: _________________